Brad Shiverick joins Grindstone Consulting.

8/23/2009
We are pleased to announce that Bradley N. Shiverick, CPHQ has joined the Grindstone Healthcare Consulting team. Mr. Shiverick comes to us with over 20 years of experience in senior care service. He was most recently the Chief Quality Officer for My InnerView, of Wausau, WI. My InnerView is the premier provider of quality management consulting to the long-term care industry. While with My InnerView, Brad worked closely with senior care service provider organizations on strategic development, customer service initiatives and quality management oversight. He also oversaw the research agenda and new product development and authored several articles and reports on workforce development, customer satisfaction and loyalty as well as employee commitment.
Prior to My InnerView, Brad was the Vice President of Quality for Harborside Healthcare, a Boston based long-term care organization which oversaw the operation of 76 long-term care facilities. As VP of Quality, Brad was responsible for the quality of care and service provided to over 8,000 residents. During his tenure, Harborside received numerous awards for quality and published a first-in-the-industry, comprehensive quality report that set a public accountability standard for quality performance.
As a member of the Grindstone team, Brad looks forward to continuing to work with senior care organizations –helping them to define strategy and identifying the pathway to accomplishing that strategy. He brings with him a strong quantitative and policy background, extensive experience in customer focused quality management systems and a passion for making a difference in the lives of the nation’s seniors.


http://bshiverick.blogspot.com/
http://sites.google.com/site/bshiverick/